Refund Policy

⏱ Order Cancellations

You may request a cancellation within 12 hours of placing your order by contacting our support team at [email protected].

• If your cancellation request is received and approved within the 12-hour window, your order will be canceled and fully refunded to your original payment method (Paypal).
• After 12 hours, orders automatically enter the fulfillment or production process (as most of our products are made-to-order) and cannot be canceled or modified.

💡 Tip: If you need to make a change to your order, please contact us as soon as possible — our team will do their best to assist before your item enters production.

🔄 Exchanges

Because our products are produced on demand, we do not offer direct exchanges for size, design, or color changes once production has started. If you need a different product or size:

👉 We recommend canceling within the first 12 hours (if possible) and placing a new order with the correct specifications.

For sizing, material, or design guidance, please contact our team before placing your order — we’re happy to help ensure you select the best fit.

📦 Returns (Within 30 Days)

We accept return requests for eligible products within 30 days of delivery. To qualify for a return, the item must meet all conditions listed below.

✅ Eligible for Return
You may request a return if your item:

• Arrives damaged or defective
• Is incorrect (wrong item, size, color, or design sent)
• Differs significantly from its product description or photos

🚫 Not Eligible for Return
We cannot accept returns for:

• Worn, washed, or used items
• Products without original tags, labels, or packaging
• Personalized, customized, or made-to-order items
• Clearance or sale items
• Damage resulting from misuse, improper care, or handling after delivery
• Minor cosmetic variations (such as loose threads, slight print shifts, or natural material differences) that do not affect performance or quality

⚠️ Returned items must be sent back in their original condition and packaging to qualify for a refund.

📝 How to Request a Refund or Return

To initiate a refund or return request, please email [email protected] and include the following:

• Order number or proof of purchase
• A brief description of the issue
• Photo or video evidence clearly showing the problem
• Shipping label or delivery confirmation, if available

Please wait for confirmation and instructions from our support team before shipping your item back. Unauthorized returns or items sent without approval cannot be processed.

💵 Refund Process & Timeline

• Once your return is received and inspected, you’ll receive an email notification confirming the status of your refund.
• If approved, the refund will be issued to your original payment method (PayPal) within 10 business days.
• Depending on your financial institution, it may take an additional 5–10 business days for the funds to appear in your account.

⚠️ Refunds apply only to approved returns. Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

⛔ Policy Deadlines

• Cancellations: Within 12 hours of purchase
• Returns/Refunds: Within 30 days of delivery

Requests submitted after these timeframes cannot be accepted. Please act promptly if you experience any issue with your order.

🤝 Important Notes

• Always contact our support team first before returning any item.
• Unauthorized returns without prior communication or documentation will not be processed.
• WearPlusDecor is not responsible for return packages that are lost or damaged during transit. Please use a reliable, trackable shipping method when returning your item.
• Refunds are not guaranteed for items that fail to meet the eligibility criteria outlined in this policy.

⚖️ Compliance Statement

This Refund Policy complies with:

• Google Merchant Center (GMC) return and refund transparency requirements
• Federal Trade Commission (FTC) Fair Commerce and E-commerce Standards
• U.S. Consumer Protection Laws for online retail purchases

We reserve the right to update or modify this policy as needed to reflect business changes, legal requirements, or improvements to customer experience.