Returns Policy

⏳ Return Window

You may request a return for eligible items within 30 days of receiving your order. This time frame allows you to inspect your items and ensure they meet your expectations in quality, fit, and design. To be eligible for a return, the item must meet the conditions outlined below under “Eligible Returns.”

📝 How to Request a Return

To initiate a return, please contact our customer support team through one of the following methods:

• Email: [email protected]
• Contact Form: Available on our Contact Us page

When submitting your return request, please include:

• Your full name and order number
• A brief description of the issue (e.g., wrong size, damaged item, incorrect order)
• Clear photos of the product (if defective, damaged, or incorrect)
• Indicate whether you would prefer a replacement, store credit, or refund

Our team will review your request and reply within 1–3 business days with return authorization and shipping instructions.

✅ Eligible Returns

We gladly accept returns on eligible items that meet all the following conditions:

• The item is unused, unworn, unwashed, and in its original condition
• Original tags, labels, and packaging are intact and included
• The return request is submitted within 30 days of delivery
• Proof of purchase (receipt or order confirmation) is provided

📦 Returned items that fail to meet these conditions may be rejected and shipped back at the customer’s expense.

🚫 Non-Returnable or Final Sale Items

For hygiene and safety reasons, or as noted at the time of sale, certain products cannot be returned. These include:

• Sale, clearance, or promotional items
• Customized or personalized products
• Gift cards, e-gift cards, or digital downloads
• Items marked as “Final Sale” on the product page

If you are unsure whether your item qualifies for return, please contact our support team before shipping it back.

🚚 Return Shipping Costs

We aim to make returns as simple and fair as possible:

• Free Return Shipping: If your product arrives defective, damaged, or incorrect, we will cover the return shipping cost. (Returns cost: $0.00)
• Customer-Paid Return Shipping: If you are returning an item for reasons such as change of mind, wrong size, or personal preference, you are responsible for return shipping fees.

Please note that original shipping charges (if any) are non-refundable once the order has been shipped.

📦 How to Return Your Order

Once your return is approved, please follow these steps carefully:

1. Package Securely: Place the item in its original packaging (if possible) and include a printed copy of your order confirmation or invoice.
2. Ship to Address Provided: Our team will provide you with the correct return address and any prepaid label (if applicable).
3. Share Tracking Info: Send us your return tracking number for faster processing.
4. Inspection: Once your return is received, our team will inspect it to confirm eligibility.

Refunds are processed within 10 business days after approval.

💳 Refund Details

Refunds are issued only to the original PayPal account used during checkout. Important Notes:

• Refunds typically appear in your account within 10 business days.
• If the returned item does not meet the conditions stated in this policy, the refund request may be declined, and the product will be returned to you.
• Shipping and handling fees are non-refundable except in cases of damaged or incorrect items.

⚠️ Order Mistakes & Custom Orders

We cannot accept returns for issues caused by customer input errors, including:

• Incorrect size, color, or style selection at checkout
• Misspellings or design mistakes in custom/personalized products
• Providing an incomplete or wrong shipping address

Please double-check your order details before confirming your purchase. Custom-made or personalized products are final sale and non-refundable, except if defective or damaged upon arrival.

🧾 Return Verification & Fraud Prevention

To maintain fairness and prevent fraudulent activity:

• Returns are subject to verification and inspection.
• Repeated or abusive return behavior may result in account suspension.
• We reserve the right to deny returns that violate this policy or show signs of misuse.

⚖️ Legal Compliance

WearPlusDecor complies with:

• Google Merchant Center (GMC) return and refund disclosure requirements
• Federal Trade Commission (FTC) fair return and refund regulations
• U.S. Consumer Rights Laws regarding defective or misrepresented products

We reserve the right to update or amend this Returns Policy at any time to align with evolving e-commerce laws or industry standards.