Shipping Policy

🧾 Order Processing

• Business Hours: Monday through Friday, 9:00 AM – 6:30 PM (EST , GMT-05:00)
• Cut-Off Time: Orders placed after 5:00 PM EST will be processed the next business day.
• Weekend Orders: Orders placed on Saturdays, Sundays, or public holidays will begin processing on the following business day.
• Custom or Personalized Items: Custom orders may require additional processing time (5–10 business days) depending on design complexity or production volume.

🎉 Holidays & Non-Processing Days

We observe all U.S. federal holidays. Orders are not processed, fulfilled, or shipped on the following days:

• New Year’s Day (January 1)
• Presidents’ Day (February 17)
• Memorial Day (May 26)
• Independence Day (July 4)
• Labor Day (September 1)
• Thanksgiving Day (November 27)
• Christmas Day (December 25)

Orders placed during these dates will be processed on the next available business day.

📦 Shipping Carriers

We partner exclusively with trusted and verified carriers to ensure safe and timely delivery of all packages. Our primary delivery partners include:

• USPS (United States Postal Service)
• DHL Express
• FedEx Ground / Express
• UPS Standard
• Local and regional postal services (for rural or residential delivery areas)

Once your order ships, you will receive an email notification containing your tracking number and carrier details. You can track your shipment directly through the carrier’s tracking portal or via the link provided in your confirmation email.

🚚 Shipping Options, Handling, and Delivery Time

🌎 Shipping Coverage & Limitations

Currently, we ship only within the continental United States (48 contiguous states). We do not ship to the following destinations at this time:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO/DPO military addresses
• International destinations outside the United States

Orders placed for restricted destinations will be automatically canceled and refunded in full within 10 business days.

🔍 Order Tracking & Delivery Updates

Once your order has been fulfilled and shipped, you will receive:

• A shipment confirmation email with tracking details.
• Real-time delivery updates (if available through the carrier).

Important Notes:

• Tracking updates may take 3–7 business days to appear after dispatch.
• Delivery delays may occur due to severe weather, customs inspections, carrier backlogs, or unforeseen transit issues.
• If your package shows no movement or delivery status for more than 10 business days, please contact our support team for investigation.

🎨 Custom & Personalized Orders

Custom, made-to-order, or personalized items often require additional handling time due to design verification, printing, or quality control. Customers will be notified via email if their custom order requires an extended fulfillment window or if design approval is needed before production. All custom items are final sale unless defective or damaged upon arrival.

🏠 Address Accuracy & Customer Responsibility

It is the customer’s sole responsibility to ensure that the shipping address provided during checkout is accurate, complete, and up to date. WearPlusDecor.com is not liable for:

• Packages delivered to incorrect, incomplete, or outdated addresses entered by the customer.
• Delays or delivery failures caused by redirection requests or forwarding errors.
• Shipments returned, refused, or disposed of due to customer input errors.

📌 If your order is returned to us due to an inaccurate address, additional shipping fees will apply to resend the package.

💼 Lost, Stolen, or Damaged Packages

• If your package is marked as “Delivered” by the carrier but you have not received it, please contact the carrier directly for assistance.
• For packages that are damaged upon arrival, please contact [email protected] within 48 hours of delivery, including photos of the packaging and product.
• We are not responsible for theft, loss after delivery, or packages left unattended.
• We recommend providing a secure delivery location to ensure safe receipt of your order.

⚖️ Compliance & Legal Disclosure

WearPlusDecor.com operates in accordance with:

• Google Merchant Center (GMC) transparency requirements for shipping and delivery disclosures.
• Federal Trade Commission (FTC) e-commerce and consumer protection guidelines.
• U.S. Postal Service and carrier regulations regarding shipping, labeling, and order tracking.

We reserve the right to update this Shipping Policy at any time to reflect changes in operational processes, carrier fees, or compliance obligations.